SPEAKING 6: HOTEL DIALOGUES

SPEAKING 6: HOTEL DIALOGUES

Good morning, students! Today it´s Wednesday and we´re going to talk about ‘oral expression’. In a speaking exam, are you able to participate in a dialogue or do you notice sensations like blushing, feeling speechless or breathless? If so, don´t worry because we´re going to give you some tips to improve your skills when speaking. Go on and read this post!

First of all, what´s a dialogue? According to WordReference (one of our favourite online dictionaries) a dialogue is a ‘conversation between two or more people, or between two or more characters in a novel, drama, etc.’ So, according to this, at least two people are necessaries.

In a speaking exam is common to have to discuss a matter with a classmate. Normally you have to play different roles. In this post we´re going to talk about a dialogue in a hotel. Imagine you´re a guest and your classmate is the receptionist. Here you have different situations.

SITUATION 1: RESERVING A ROOM

Guest: Good morning, is that Hotel Spain?

Receptionist: Yes, how may I help?

Guest: I would like to book a room for tomorrow night, please.

Receptionist: For how many people?

Guest: For two adults and a child.

Receptionist: Ok, we have some family rooms. Anything else, madam?

Guest: Yes, I would like a room facing the sea. Is that possible?

Receptionist: Let me check… No, sorry. They´re all occupied.

Guest: Ok, don´t worry.

Receptionist: Can I take your name and telephone number, please?

Guest: Yes, of course. It´s Sarah Miller, telephone number 12345.

Receptionist: Ok, thank you Ms Miller, I´ll see you tomorrow.

 

SITUATION 2: ARRIVING AT THE HOTEL

Guest: Good evening, my name is Sarah Miller. Yesterday I booked a family room for tonight.

Receptionist: Oh, yes, welcome. Your room is 210.  I would be grateful if you could fill in this form and I´ll give you your key.

Guest: Excellent. Ah… I have a question. When do you serve breakfast?

Receptionist: Breakfast starts at 8.00 am until 11.00 am and dinner starts at 6.00pm in the evening until 9.00 pm.

Guest: Ok, thank you. But for dinner I´d like restaurant recommendations.

Receptionist: Of course. Here you have a list. I especially recommend you Casa Diego. They serve a delicious paella.

Guest: Magnificient. We´re going to unpack and change. Thanks for the help.

Receptionist: Would you like assistance with your bags?

Guest: No, thank you.

Receptionist: Thank you very much, madam. Good evening.

 

SITUATION 3: COMPLAINING AT THE HOTEL

Guest

-Excuse me, but the bathroom is dirty. Please, could you send someone to clean it as soon as possible?

-The wifi is very slow. Is there another one I can use?

-My key card doesn´t work. Can you replace it for me, please?

-The room is very noisy because of the traffic outside. Is it possible to move to a quieter room, please?

-The light seems to be broken. Please, can you send someone up to replace it?

-The air conditioning is too cold. Can you tell me how to adjust the temperature, please?

-The batteries in the TV remote control are dead. Can you replace them, please?

-There is an umpleasant smell in the room. I think it´s cigarrette smoke. Could you move me to a non-smoking room, please?

-The sheets are dirty. Can you send someone to change the bed / change the linen, please?

-I think there´s a mistake with my bill. I´ve been double-charged for dinner. Can you check this again for me, please?

Other problems

-The bathroom tap keeps dripping.

-The tiles in the bathroom are chipped and cracked.

-The roof is leaking.

-There are mice under the floorboards.

-The walls are paper thing.

-The walls are damp.

-The carpet is stained and filthy.

-The toilet doesn´t flush.

-The central heating system is erratic.

-The windows do not shut properly.

-Several of the sockets in the bedroom are loose.

-The lift  is frequently out of order.

 

 

SITUATION 4: CHECKING OUT OF THE HOTEL

Guest: Good morning.

Receptionist: Good morning, madam. May I help you?

Guest: Yes, I´d like to check out now. My name is Sarah Miller, room 210. Here´s the key.

Receptionist: One moment, please, madam… Here is your bill.

Guest: Can I pay by credit card?

Receptionist: Yes, of course. May I have your passport, please?

Guest: Here you are.

Receptionist: Here is your receipt.

Guest: Thank you very much.

Receptionist: Thank you. Goodbye.

Connectors

When speaking, try to use connectors to link your ideas. That way your speech sounds more natural. For example, you can use:

-Moreover /Besides / In addition/ Furthermore / What´s more (Además, lo que es más)

-However / Nevertheless (Sin embargo)

-Despite +  verb-ing (A pesar de…)

-On the one hand /on the other hand (Por una parte, por otra parte)

-Firstly, secondly, thirdly, next, finally… (Primeramente, en segundo lugar, en tercer lugar, después, finalmente…)

-Although (Aunque)

-Consequently / As a result… (Consecuentemente, como resultado…)

-To cut a long story short… (En resumidas cuentas…)

-To sum up (Resumiendo…)

-In other words / To put it another way… (En otras palabras…)

 

 

Remember that to enrich your vocabulary you can use ‘idioms’, phrasal verbs, compound adjectives, conditional sentences and modal verbs. Here you have some examples.

Idioms

Be/ feel at home (sentirse como en casa)

Phrasal verbs

Check-in

Check out

Compound adjectives

Brightly-lit rooms (habitaciones bien iluminadas)

And that´s all for today!

Are you able to speak at the hotel? If so, leave us a comment, please. Thanks for visiting our blog!

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